EXPERT KNOWLEDGE OF RECRUITMENT FOR MSPs

We understand the challenges that MSPs face, and the standards required to succeed within their teams

Every business has its own particular requirements when selecting talent, and we know exactly what MSPs look for when they recruit.

Our experienced team has made vital one-off placements, executed time-sensitive project recruitment campaigns, and consistently identified leading technology professionals for 3-300 seat Managed Service Providers.

As a specialist technology recruiter, MSPs are an understandable fit for our services. Beyond the IT skills though, we love the fast-paced, results-orientated environments and the ambition and growth potential that many MSPs share. Having built a strong reputation in this vertical, we regularly benefit from inbound new business opportunities, and the outreach of active jobseekers looking for their next MSP position.

MSP Candidate Attributes

Having engaged with hundreds of Hiring Managers over the years, we have learnt what characteristics are desirable to MSPs beyond a candidate's core technical skill set. Using this knowledge, we've built a comprehensive qualification scorecard that's built into our recruitment software and used by our team when speaking to prospects. Some of the qualities we appraise include:

Technical Skill
It goes without saying that a high level of technical competence (relative to their level) is desirable in candidates who are being shortlisted by MSPs. For small to mid-sized teams a broad skill set is generally suitable, with larger businesses typically favouring vertical knowledge for use as a Subject Matter Expert.
MSP Experience
Experience with a MSP technology stack is highly valued, particularly Remote Monitoring & Management (RMM), and Professional Service Automation (PSA) software. Additionally, work with Remote Access, Ticketing, Anti-Virus, Security, Recovery and Backup tools will help your hire hit the ground running.
Work Ethic
Hardly unique to MSPs, but nonetheless a trait which will help to produce positive outcomes. We prioritise identifying professionals who demonstrate high levels of integrity, diligence, and a commitment to doing their best, no matter the circumstances. Dependable members of the team who can motivate themselves are always in demand.
Communication
To support a varied end-client user base, candidates should possess strong active listening skills and be able to articulate their ideas and solutions clearly. Effective communication will also help to maintain positive relationships as client expectations will be managed more professionally.
SLA Focus
Delivering MSP solutions which align with pre-agreed Service Level Agreements (SLA) are critical to managing client expectations. Candidates that have a strong understanding and focus on SLA principles, and how/when to communicate and begin the escalation process are always interesting.
A Proud Techie
Truly and totally obsessed with all things technology - maybe they used to tinker with broken devices in the garage, and now have a custom build PC or homelab. These attributes of relentless curiosity and technology discovery, placed with a problem-solving mindset are solid building blocks for MSP talent.
Resourceful
Being able to instinctively resolve user tickets is great, but having the ability to dig deep and utilise available resources in a timely manner is critical. Having a resourceful and curious attitude when used alongside a strong knowledge base, documentation, guides, and colleagues will differentiate applicants.
Punctual
So much emphasis is placed upon delivering results against pre-agreed timescales within MSP teams, good time management sits towards the top of sought after qualities. Technical talent who can plan how to use their time efficiently will often maximise productivity, allowing more to be achieved, often in less time.
Teachable
MSPs elevate themselves by consistently exploring emerging technologies and trends. Job seekers that align with this ethos by seeking professional development are always attractive. Expect to see certifications from MS, Azure, AWS, Google, Oracle, Cisco, CISSP, CompTIA, ITIL etc.
Collaborative
Applicants who are happy to work collaboratively and are confident sharing their ideas will help to improve productivity in a Service Desk or project-based environment. In the correct moderation, this attribute supports team building and an increased sense of purpose for everyone who contributes.
A Documenter
It's vital that technicians understand your client's environment and the history of any previous issues and resolutions. When job seekers prioritise full and proper documentation, you can be sure that you'll be welcoming someone who will adhere to processes and that everything is correctly implemented and auditable.
Adaptable
One of the key soft skills in an MSP environment is adaptability. We always discuss how comfortable prospects are with changes and their ability to remain flexible when encountering different challenges. Given the number of end client environments, users, SLAs, policies, etc., being adaptable is an incredibly important characteristic.

Schedule a discovery call with our team

Our IT Recruitment Specialisms

From Graduate and Trainee IT consultants to Senior hires and the C-Suite. Our team have built relationships with IT professionals throughout the UK which enables us to provide contract and permanent recruitment to MSPs for the following skills:

IT Support Specialists

Technical Support 1st/2nd/3rd Line

Technician/Engineer/Analyst

Help Desk/Service Desk/Field/Desktop Support

VIP Support

Computer Operator/IT Coordinator

Support Manager

Operations/System/Application Analyst

Network & System Administration

Network Administrator/Analyst

System Administrator/Analyst

Network Technician/Engineer

Wireless Network Technician/Engineer

Systems Manager

Network Infrastructure Specialist

Network Operations/Reliability Engineer

IT Security & Cyber Specialists

IT Security Analyst/Engineer/Consultant

Network Security Analyst/Engineer/Consultant

IT Security Manager/Project Manager

Security Systems Administrator

Cyber/Cloud/AI Security Specialist/Manager

Application Security Administrator

Computer & Digital Forensic Analyst/Investigator/Cyber Intelligence

Software Development & DevOps

Front-End/Back-End/Full-Stack Developer

Software/Cloud App Engineer

Web Designer/Developer/Engineer

Mobile/App Developer (iOS/Android)

UI/UX Designer/Developer/Engineer

Cloud Developer

DevOps/Site Reliability engineer

Platform Engineer

Development Manager/Project Manager/Release Manager

IT Architecture

Enterprise Architect

IT Systems Architect

Solutions Architect

Technical Architect

Cloud/Infrastructure Architect

Data Architect

Network Architect

IT Leadership & C-Suite

IT Manager/Project Manager/Director

Chief Information Officer (CIO)

Chief Technology Officer (CTO)

Chief Product Officer (CPO)

Chief Security Officer (CSO)

Chief Digital Officer (CDO)

Other IT Skills

Database Administrator (DBA)

Quality/Test Manager

Business Analyst/Intelligence

Data Scientist

ERP (SAP/Oracle/Dynamics)

CRM (Dynamics/HubSpot/Salesforce)

 

Quote #1

David conducts himself in a professional manner and really took the time to understand my situation and requirements. He also made sure to keep me updated through the entire recruitment process. After my job placement, he also followed up with me to check whether I was satisfied with the role. I can certainly recommend Tech23 services.

IT Incident Handler | Candidate
Niche Technology MSP

Quote #2

Tech23 took the time to meet with our leadership team in the early stages of our relationship and subsequently understand our working culture very well. They've become a trusted partner and it's clear when interviewing their candidates that they've been properly briefed regarding the technical requirements of our vacancies.

HR Director | Client
Financial Services MSP

Quote #3

David conducted himself in a highly professional and friendly manner, with consistent contact and support throughout this period. He was very clear on what the business was looking for, with clarity on how my skills would be suitable for the role. David was truly fantastic and I would strongly recommend his services to anyone.

Operations Coordinator | Candidate
Cyber Security Service Provider (MSSP)

Quote #4

Tech23 have demonstrated significant networks of local IT professionals - from 1st Line to Service Management and Leadership. Given their understanding of our business, they have been able to present us with CVs, even when we're not actively hiring which means we're always aware of the best options that could add value to our teams.

CEO | Client
Accountancy & Professional Services MSP

Quote #3

The networks of IT resource Tech23 manage are second to none. Their team perfectly understood the balance of technical skills and character fit necessary to identify our perfect candidate. We are planning for growth and I'm happy that Tech23 will be supporting us exclusively with our requirements.

Managing Director | Client
MSSP